There are 2 ways to check and reply to your tickets:

  • On our website: if you already have registered an account at Next-Cart, you can view and reply to the ticket from your dashboard. Please note that the email of your account must be the same email you used to submit the ticket.
  • On our Helpdesk: log in to your account, then click Tickets on the menu.
  • Via email: all updates in the ticket will be redirected to your email. You can check and respond to the ticket directly from your mailbox.

*Note: sometimes the notification email is sent to your Spam folder. To make sure the email is not sent to your Spam folder, please whitelist our email domain