You can choose 1 of 2 methods below to migrate your store easily with the help of the migration tool and our technicians.



A. Automated Migration

  1. Purchase your desired migration tool with all necessary options.
  2. Access your auto-generated migration tool at Account Dashboard > Migrations. Then follow this Migration Guide to perform the migration by yourself.
  3. After the first migration, you can perform other recent data migrations to transfer new products, new customers, new orders… to your Target Store before putting it live.


***Note: If you encounter any problems during the auto-migration process, please Submit a Ticket with all necessary information. Our technicians will check and solve the problems asap.



B. VIP Support Service (optional)

Highly recommended if you are busy or want an experienced technician to perform the migration for you. To take advantage of this service, please purchase the migration tool regarding to your desired source cart and target cart with the VIP Support Service options below:

  1. Target Store Installation: our technicians will help you install the Target Store and the extensions needed for the migration on your web server.
  2. Migration Customization: this is an essential service if you want to migrate custom data. It could be migrating product custom fields or transferring data from/to a third party module, etc. You will need to select the number of custom jobs for your migration if you choose this service.
  3. Migration Assistant: with this service, just relax and let our technician take care of the migration and necessary configuration to give you the most efficient result.

When you’re done with paying, Submit a Ticket with the following information:

  • Admin URLs + Admin accounts of the Source Store and Target Store.
  • FTP/SSH/cPanel (only for the websites that are installed on a private server).
  • The data files (if you migrate from CSV, XLS, XML, SQL, etc.)
  • The answer for this question: “Can we delete the existing data on your Target Store before starting the migration?”.
  • Request a test migration (Migration Assistant): Yes or No.

Our technicians will proceed with the migration as soon as your ticket is submitted.


***Other benefits: Our experts give you advice on how to set up a successful store, how to improve SEO ranking.



A FEW POINTS TO KEEP IN MIND

  • Unlimited Re-migration. You can perform the full migration between your two stores as many times as you want. Any issues detected in each migration process will be resolved by our technicians.
  • Unlimited Recent Data Migration. After you finish a migration, you can perform other migrations to migrate new products, new customers, new orders, etc... to your Target Store.
  • Background Migration. You can move the migration process to the background, allowing it to continue running even after you turn off your computer. The status of the process will be updated in real-time on the migration tool page until it is complete.
  • Your current shopping cart doesn’t need to be in the supported carts because we are also likely to support other platforms upon request. If your current shopping cart isn’t listed in the supported carts, you just need to choose “Custom Cart” instead of your shopping cart’s brand.
  • Our team members will be there to support you 24/7 during the migration and fix all possible errors until you are pleased with the final result.



*Note: Don’t forget to Submit a Ticket or Live Chat with us if you’re facing any issues while taking the steps above.