Firstly, please look through the common errors with kitconnect. Maybe you can find a solution to your problem.

Most people get this error because of files and folders permissions. This problem can be solved easily by doing the following steps:

  • Set the permission of kitconnect_xxx folder to 755
  • Set the permission of kitconnect.php file to 644

If the issue is still not resolved, please submit a ticket. Our technicians will help you solve it quickly.